KZ Unveils Brand New Customer Service Welcome Center
SHIPSHEWANA, INDIANA November 22, 2022 – KZ Recreational Vehicles has completed construction on a brand–new Customer Service Welcome Center, a 75,000 square foot facility that will allow KZ to enhance its existing industry–leading customer service experience.
A 42,000 sq. ft. addition was added to Plant 2 on KZ’s campus. Collectively, the new service center includes a 30,000 sq. ft., two–story warehouse space, a 12,000 sq. ft., two–story Customer Service Welcome Center, a 33,000 sq. ft. full–service repair facility, and a 24/7 customer lounge and camping area. The warehouse area is capable of housing three times more parts than KZ was able to previously, resulting in better RECT (Repair Event Cycle Time) performance for dealers and customers. The Customer Service Welcome Center houses the call center, dealer service school training facilities, and the corporate conference center. The lounge and camping area provides a comfortable space for customers to relax in while their RVs are being serviced.
“It is extremely important to us to be able to take care of our dealer partners and customers alike, because we know that without them, we wouldn’t be where we are today. We’re thankful for their support and their business and wanted to do something to reflect our gratitude. We are continually searching for new ways to improve, and this was something that we felt would add value to their experience.” stated Sean Andrews, Vice President of Service Operations.
About KZ Recreational Vehicles
KZ Recreational Vehicles, an operating company of THOR Industries, Inc., is headquartered in Shipshewana, Indiana, and was founded in 1972 on the principles of quality, fairness, courtesy, and integrity. KZ produces several widely recognized brands of recreational vehicles, including Classic, Connect, Durango, Escape, Sportsmen, Sportster, Venom, and Venture RV, including Sonic, Stratus and SportTrek. For more information concerning KZ and its products, please visit www.kz–rv.com, or call (888) 829–6320.